We currently have over 400 service and repair engineers, plus further regional technicians and apprentices covering the entirety of the UK. With this excellent geographical coverage of the country, we can ensure that we have the right resource and support for your equipment. Each engineer is trained to minimum NVQ level 3 or equivalent and all our engineers undergo ongoing training to develop their skills even further. Otis also offers an apprenticeship scheme for engineers, with recruits coming from all over the UK. This means we have a constant supply of fully qualified engineers who not only have good experience, but also know Otis products inside out.

Safety is one of our ‘Three Absolutes’, alongside quality and ethics.This means we place significant emphasis on ensuring the wellbeing of our engineers, passengers, and the wider public. All our engineers undergo regular training and are routinely audited by independent third-party organisations to help maintain the highest safety standards.

We are also fully committed to complying with all applicable Environment, Health and Safety (EH&S) legislation, as well as the requirements outlined in ISO 14001:2015 and ISO 45001:2018. Our certifications include SSIP, CHAS, Achilles, and Construction Line Gold, alongside memberships with LEIA and ROSPA.

It is a legal requirement for you to arrange an inspection of your equipment every 6 months by a third party. Once this inspection has been completed, we make it easy for you to manage any work requirements, which ultimately helps to keep your equipment safe for passengers. Just send the report to our dedicated team at ukinsrepts@otis.com. The report will generate a work order which will be sent directly to your engineer’s PDA.

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With a vast 80,000 components catalogued and 25,000 parts in stock, the Otis European Parts Centre can dispatch within 24 hours.

Whether you have questions about contracts, invoicing, maintenance, equipment or passenger support, you can call or click to chat with a service representative at any time.

The Otis customer portal is accessible anytime from your computer, tablet or mobile device. Use it to manage your entire lift, escalator and moving walkway portfolio. It has been designed to enable you to: Stay up-to-date with your lift service history and performance data. See how many service calls a particular unit has had and when your maintenance visits took place, plus the levels of uptime for each unit. The portal will also provide you details of your Sales, and Service Delivery Managers at Otis so you can get in touch.

Available 24 hours a day, 365 days per year, OTISLINE is our dedicated in-house customer care facility. The team can be reached on 0800 181363.

We have developed a range of digital tools to provide an unsurpassed service for our customers. With this advanced technology, our engineers can monitor, diagnose issues and potentially fix your equipment remotely. Ultimately our technology will help predict issues, resulting in fewer service calls and accelerated response time.