Signature Service | Lifts Service, repair & Maintenance | Otis UK - UK
Switch to an Otis maintenance contract and get eView free
For a limited time only, when you take out a new 60 month contract with Otis Service we will give a free eView screen for your lift, saving you over £2,000.
• eView is also your alarms system including all connectivity via GSM
• Connect via video link to our OtisLine team in the case of an entrapment
• eView give your Otis ONE connectivity so you can see your lifts in real time using our customer portal
Why choose Otis Service
Today, we’re doubling down on his promise of personalised service and how we deliver it through our local service teams across the UK.
We’re harnessing emerging technologies and the Internet of Things to deliver the personalised experience people know and want in today’s digital age. Our teams are smarter, our customers are more informed and our equipment is more efficient. At the same time, passengers enjoy the safety and comfort we’ve been known for all these years. It’s modern intelligence to support a legacy of personal touch.
Engineers are the lifeblood of our organization and the face of Otis. To provide the best possible service, we have over 400 engineers, trained to a minimum of NVQ Level 3, and located right across the UK. Furthermore, through our apprentice scheme, we train and develop a constant stream of engineers who not only gain academic and Otis specific product knowledge, but also invaluable experience via the fully qualified engineers whom they work closely with.
Safety is our No.1 Priority
Safety is a core value at Otis and therefore influences everything we do. Our safety standards surpass industry guidelines, which is why our incident levels are consistently lower than the industry average. In addition, all our engineers undertake regular training and are consistently audited by third party organisations to help ensure everyone’s safety.
Whether you have questions about contracts, invoicing, maintenance, equipment or passenger support, you can call or click to chat with a service representative at any time.
The Otis customer portal is accessible anytime from your computer, tablet or mobile device. Use it to manage your entire elevator, escalator and moving walkway portfolio. It has been designed to enable you to: Stay up-to-date with your elevator service history and performance data. See how many service calls a particular unit has had and when your maintenance visits took place, plus the levels of uptime for each unit. The portal will also provide you details of your Sales, and Service Delivery Managers at Otis so you can get in touch.
Available 24 hours a day, 365 days per year, Otisline® is our dedicated in-house customer care facility. The team can be reached on 0800 181363.
WHEN TO CONTACT OTISLINE:
• You require additional copies of your service
• Your equipment has suffered a malfunction or breakdown
• You would like clarification on the scope of services we provide as part of your contract
All calls concerning equipment malfunction or breakdown will be issued with a unique reference number, tracked by Otisline® until resolved.
Our apps to improve our service delivery
We have developed a range of digital tools to provide an unsurpassed service for our customers. With this advanced technology, our engineers can monitor, diagnose issues and potentially fix your equipment remotely. Ultimately our technology will help predict issues, resulting in fewer service calls and accelerated response time.
The Survey App incorporates a number of components, including the Fatality Prevention App, (FPA) and the Otis Field Survey (OFS). The Survey App is a tool used to audit our own engineers, helping to ensure the highest standards of safety and quality are consistently achieved. It also allows our engineers to survey your site effectively, highlighting any areas of concern via photos and comments, allowing us to manage your equipment more effectively.
Through the Tune App our engineers can assess ride quality, noise and vibration levels. The app creates a diagnostic report that informs mechanics of the potential root cause and possible fixes.
Our Support App connects our global network of engineers, so it becomes an extremely powerful tool to overcome any highly challenging servicing projects. The app also contains a technical library so engineers can access a wealth of information immediately while on site.
The Service App contains a full fault library. Plus, engineers are able to record event logs, take pictures and send any details via email. These features mean they can react on the spot, while working on your equipment, making the service process more efficient.
Managing your insurance reports
It is a legal requirement for you to arrange an inspection of your equipment every 6 months by a third party. Once this inspection has been completed, we make it easy for you to manage any work requirements, which ultimately helps to keep your equipment safe for passengers. Just send the report to our dedicated team at email@example.com. The report will generate a work order which will be sent directly to your engineer’s PDA.
Spare parts same day UK service
With a vast 80,000 components catalogued and 25,000 parts in stock, the Otis European Parts Centre can dispatch within 24 hours.
Otis offers various levels of service agreement, however each can be tailored to best suit your particular requirements.
For example, some of the elements you can consider are:
- ✔ OUT OF HOURS SERVICE
- ✔ INCLUSIVE OF MINOR PARTS
- ✔INCLUSIVE OF BREAKDOWN
- ✔ INCLUSIVE OF MAJOR PARTS
- ✔ TRAPPED PASSENGER
- ✔ REMOTE ELEVATOR MONITORING ASSISTANCE LABOUR
As the world’s largest elevator and escalator service provider, Otis is focused on keeping the world moving.
Not only did we invent the safety elevator, we revolutionised its care.
It was Charles Otis who gave his personal commitment to quality and customer service, handwriting our first maintenance contract and signing his name to it in 1861.