2019 Articles › 07.23.2019

07.23.2019 Taiwan, Taiwan

Otis Taiwan Helps Shape Future Skylines with Digital Innovation

Announcements underscore Otis 56-year presence in Taiwan and its commitment to smart city development and digital transformation.

Otis Taiwan Helps Shape Future Skylines with Digital Innovations


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Otis Taiwan today reaffirms its commitment to support the country's smart city and digital transformation efforts. This aligns with the company's continuing commitment to introduce leading-edge innovation in Taiwan since 1963. This includes the introduction of total digital solutions for elevators and escalators, as well as industry-leading digital transformation. Otis is a unit of United Technologies Corp. (NYSE: UTX).

As the birthplace of many technological advancements, we see Taiwan's strong potential in adopting new advanced technologies. Therefore, I believe our digitalization and mobile offerings will contribute towards Taiwan's efforts to build smart cities and transform its future," said Joseph Armas, managing director of Otis Hong Kong, Macau and Taiwan.

Otis Taiwan is planning to boost its direct presence by extending its maintenance portfolio. Currently, the product portfolio for Taiwan includes the award-winning Gen2® elevator. The company's transformative Signature Service will be added soon.

In 2017, Otis digitally-enabled the Taiwan Service team as part of its global service transformation initiative. As a result, all Service mechanics are equipped with iPhones that featured specially-designed, proprietary apps. The mobile devices and apps improve worker safety, elevate customer experience, as well as streamline inspections and diagnostics. It also enhances productivity by providing mechanics relevant information before site visits.

Otis Taiwan will continue to support Taiwan's smart city and digital transformation efforts. In addition to strengthening its direct service capabilities with new digital technologies, the company is also exploring new offerings that use artificial intelligence, predictive analytics, and the internet of things.

At Otis, we are uniquely positioned to support a long-term, sustainable future for Taiwan. Through our pioneering spirit, passion for innovation and technology leadership, we look to create exceptional value for our customers and continue to shape Taiwan's future skyline,"said Ian Lau, managing director of Otis Taiwan.

About Otis Product Offerings
Signature Service reinvents the customer service experience. Using the latest technologies, it offers personalized and unique services for individual customers that combine modern intelligence with a personal touch.

Otis ONE™ is the company's connected elevator solution that personalizes the service experience through real-time, transparent information sharing, proactive communication tools and predictive maintenance insights. It melds Otis' more than 30 years of remote elevator monitoring experience with advancements in cloud computing, machine learning and internet of things. Customers will directly benefit from real-time insights into their equipment health based on data from more than 300,000 connected units.

Gen2®, which was introduced in Taiwan in 2016, redefined passenger comfort and travel efficiency by combining elegant design, the latest digital technologies, and Otis' global engineering expertise. It was deployed together with CompassPlus®, which has the potential to reduce travel time by up to 50%.

About Otis
Otis is the world's leading manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded 165 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in approximately 200 countries and territories. Otis is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. By combining a passion for science with precision engineering, the company is creating smart, sustainable solutions the world needs. For more information, visit www.otis.com , or follow Otis on LinkedIn , YouTube and as @OtisElevatorCo on Twitter , Facebook and Instagram .

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