By Neil Green, Executive Vice President & Chief Digital Officer

As people live longer, the infrastructure they rely on every day must become more dependable, responsive, and proactive.

For much of history, maintaining infrastructure has been reactive: something breaks or shows excess wear, and someone fixes it.

But when people depend on mobility to reach work, healthcare, family and friends in their communities, even a temporary disruption can impact far more than a journey.

What if infrastructure could identify issues earlier and help teams respond before they affect the people who depend on it?

Connected equipment, real-time data, and AI are helping make that shift possible.

We are already seeing the impact. Otis colleagues like Patrick (see video below) use our Otis ONE™ platform to help identify potential issues that support our customers before disruptions become larger problems.

Technology provides insight. Human expertise turns it into action. That is the larger opportunity: moving infrastructure from reactive response toward earlier, better-informed intervention.

I believe the future of infrastructure should be not only intelligent, but proactive, reliable, and focused on helping people stay connected to the places and moments that matter.