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OTISLINE (800) 233-6847
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OTISLINE (800) 233-6847 (EN)
OTISLINE (800) 238-6847 (FR)
OTISLINE (800) 872-6847 (ES)
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Personalize your service experience using smart, internet of things (IoT) technology, Otis ONE brings you and your passengers the next generation of service. With 24/7 real-time, connected service combined with our foundational historic data your elevator experience will be transformed as you receive new insights. Transparent, Proactive, Actionable: this is Otis ONE.
To watch two short software demo videos that explain how Otis ONE brings you transparent information, proactive communications and actionable insights, please complete the form below:
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Important questions deserve quick answers, and we’ve made instant access a priority. Our exclusive customer portal is updated in real time so you can track service delivery, view equipment data and communicate with your extended service team on demand.
Turning data into action
Our primary goal is to minimize disruption in your day. With “heartbeat” monitoring, we track the pulse of your equipment, so you don’t have to worry about a shutdown. With our proactive insights, we communicate issues early and notify you of unexpected shutdowns and service restoration in real-time, so you can inform your tenants and keep everyone’s day right on track.
Whether you have a dozen tenants or thousands traveling through your building, every elevator journey sends a message. Actionable data helps you benchmark elevator performance, reduce unplanned shutdowns and prolong your investment for the future.
Our connected elevators share data on vital system components including doors, controller information and more to assess portfolio health and make intelligent recommendations for greater uptime.
Our intelligent products make use of machine learning to identify potential problems early and avoid unscheduled shutdowns.
Data flows from connected units in real time allowing Otis ONE experts to monitor equipment health and schedule service calls when necessary.
Equipment health, service calls and account updates are organized in easy-to-read graphical dashboards.
Monthly email reports summarize key metrics about your equipment and service history.
View the real-time status and usage statistics of every unit in your portfolio on a single map.
Soon you will be able to access data stored in the Otis cloud from your existing building management applications.
Real-time elevator status and proactive monitoring ensure you stay up and running or we’ll notify you first.
Service requests are closed sooner with automatic alerts that tell mechanics accurate fault information and they anticipate the necessary parts before they arrive at your building.
30+ years of remote monitoring experience and aggregated data from 300,000 connected units provide highly accurate and specific trends to predict unit performance.
The in-cab display connects passengers with OTISLINE® via video and text chat to provide greater peace of mind in an emergency.
Like technology ecosystems before it, the Otis ONE platform is designed to evolve. Powered by the internet of things, machine learning and cloud connectivity, future updates are only a download away. And as we invest in more tools, services and functionality, you can select from a menu of add-ons that make sense for your building and needs.