Robin Fiala

Senior Vice President, Sales & Marketing


As people flock to cities at a rapid pace, the world’s urban landscapes are transforming. Today’s buildings are taller and our communities are denser than ever. At the same time, technology advancements are resetting expectations for speed and personalization.

This intersection of urbanization and the digital revolution is changing the way we work, live and play, she says.

Robin has over 30 years of Otis experience serving in both regional and global roles. She has led critical product and service innovations that have transformed our industry – including the launch of our Gen2® elevator in the ‘90s, and more recently, the introduction of our flagship Gen360TM and Gen3TM connected elevators, powered by our Otis ONETM IoT digital platform.

As the Senior Vice President of Sales and Marketing, Robin leads our global teams to develop innovative market-leading products and services for our Otis customers. Her team partners closely with our Engineering, Operations and Product Management organizations, helping to set critical sales strategy, drive sales effectiveness, and inform decisions around the company’s product strategy roadmap and full product lifecycle offerings.

A tireless advocate for developing women, Robin is a recipient of the YWCA Women Achievers award.

She holds a bachelor’s degree in mechanical engineering from Union College and an MBA from Fordham University.