Elevator Service to the Highest Safety Standards

Contact us to discuss your elevator maintenance and service requirements.

A smarter vision of elevator and escalator service

Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.

Discover Otis Signature Service today

To learn more about Otis Signature Service, complete the form below and let us build an elevator or escalator service plan that’s right for you.

Together, we tailor the elevator maintenance contract to meet your needs

Help us make the best contract recommendation for you in a few steps with our maintenance configurator.

Select your contract

No one knows your equipment like Otis

Have your Otis and non-Otis units serviced by the largest elevator and escalator provider in the world.

+ Certified OEM parts

+ Mechanic expertise & specialized roles

+ Regular software updates

+ Connected technologies

= Customized maintenance program

Real-time elevator maintenance information

Receive information on demand with our customer portal.

We are committed to being easy to do business with. That means giving you a single place to find all the information you need, when you need it. With the customer portal, you can get a complete overview of your account, available 24/7. Contact our teams directly via phone or online request and track maintenance, performance and billing all in one place.

OTISLINE™

24/7 expert support

Every hour of every day, the OTISLINE call center is here for you. This service puts you in touch with experts trained in every aspect of your system’s operation and what to do when issues arise. With every call, the OTISLINE call center is the fast track to the resolution you need.

Our dedicated service experts are invested in the future of your elevators and escalators

Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It’s all part of our commitment to moving the world more safely, efficiently and reliably.

Alongside our 24/7 OTISLINE™ support team, our elevator mechanics have a suite of digital support tools enabling expedited onsite maintenance and safe, comfortable rides.