Responsibility & Purpose
Responsibility & Purpose
Read Connect & Thrive (PDF)
At Otis, we aspire to contribute to a world where safe and reliable movement is a priority. Where mobility and infrastructure transcend boundaries and physical limitations. Where our workforce, technologies, solutions and customer experience advance along with global macrotrends and new expectations. Our vision – to give people freedom to connect and thrive in a taller, faster, smarter world – sets the tone and defines our course for the future.
We integrate sustainability-related strategies into our core business. They work in concert with our Otis Absolutes of Safety, Ethics and Quality across four areas: Health & Safety, Governance & Accountability, Environment & Impact and People & Communities to drive action and value creation.
Health & Safety
We are in the life-safety business. Safety isn’t just a policy; it’s a promise to our colleagues and the riding public that they return home healthy, unharmed and safe. Prioritizing safety and wellbeing leads to operational effectiveness, improved colleague engagement and productivity, and enhanced customer trust.
Governance & Accountability
We are guided by our Otis Absolutes: Safety, Ethics and Quality. When we uphold high standards of governance and accountability and live up to our commitments, we build trust with key stakeholders, manage potential reputational and business continuity risks, and reinforce our position as an industry leader.
Environment & Impact
We are committed to environmental sustainability as a business strategy. We implement projects and programs to address the environmental impacts of our operations, products and services, and advance digitalization and smart technology to develop product and service solutions relevant to customer expectations and operational needs.
People & Communities
We position ourselves to attract, develop and retain the best talent in the market – fundamental to building our next-generation workforce, improving performance and industry leadership, and delivering on our customer-centric, service-oriented mission. We proudly engage in the communities where we live and work to inspire interest in our dynamic industry.
“Our vision – to give people freedom to connect and thrive in a taller, faster, smarter world – guides our strategy. It shapes how we make decisions, how we invest and innovate, and how we show up for customers, passengers and communities around the world.”
-Judy Marks
Chair, Chief Executive Officer and President
