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Robin Fiala Vice President, Sales & Marketing

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As people flock to cities at a rapid pace, the world’s urban landscapes are transforming. Today’s buildings that are taller and denser than ever. At the same time, technology advancements are resetting our expectations for speed and personalization.

“This intersection of urbanization and the digital revolution is changing the way we work, live and play,” says Robin, who has nearly 30 years of Otis experience at regional and global levels. During that time, she has witnessed several notable changes in our industry, and believes that “today, we’re really on the cusp of something big” with smart, connected elevators that create the ultimate passenger experience.

Robin has led critical transformations, including both product and service innovations such as the launch of the flagship Gen2® elevator. Since joining the company in 1990 as a sales representative, she has held a variety of positions of progressively expanding responsibility that have given her unique perspectives on delivering customer value throughout the entire lifecycle of our products.

As the Vice President of Sales & Marketing, Robin leads our global teams responsible for developing innovative market-leading products and services for our Otis customers.

Robin is a tireless advocate for developing women and is a recipient of the YWCA Women Achievers award. She has three active children, and when she isn’t traveling around the world visiting customers and Otis colleagues, Robin enjoys time at home with her family and friends.

She holds a bachelor’s degree in mechanical engineering from Union College and an MBA from Fordham University.